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Some courses will have an enrolment key. This is designed to stop unauthorised access to certain courses. This enrolment key will be given to you by your union's training department.


In this course, we will examine the purpose and various types of meetings that take place in a Union setting either informal or formal.

We will also examine how to organise an effective meeting from planning, running, review and follow up on action points.

We will see how standing orders work as well as how to take clear and concise minutes.


Course information and FAQs

This course has been designed to guide you on how CWU Biennial Delegate Conference (BDC) operates, which includes the lead up to conference and the running order of conference. It will help you to understand the purpose of conference and will give you a clear understanding of motions and union rules. You will also become aware of the democratic structures of the Union by understanding what is expected when voting and how debates should be conducted.


This short online course on the General Data Regulations (GDPR) 2018 aims to support our Workplace Representatives and give you an awareness of the responsibilities, which are now associated with the processing of personal sensitive data. By the end of the course, you will have a general awareness about how the legislation may impact on your role as a Workplace Representative, the rights of individuals with regards their personal data and the responsibilities of Data Controllers in relation to the processing. You will also learn the rights of accessing data, destruction of data, retention and complying with legislation in regards data breaches. 

You must complete 100% of the course to receive the certification. 

The course has been designed to guide you on Mandate’s Conference Management and on understanding the Running of the conferences. It will help you to understand the purpose and process of the Conference and by the end of it, you should be able to understand the various aspects of Motions and Alterations to Union Rules. You will also aware of the democratic structures of the Union. We will look at how a Motion should be worded and you will be made aware of who you address the motion to. Finally, the course will help you to understand what is expected when voting and how debates should be conducted.


The purpose of this course is to assist both the CWU Branch Secretary and the Chair to plan and deliver a successful AGM. The Union’s rule book lays down some criteria that must be followed when holding and AGM and this will be referred to during the course.



The CWU is Ireland's premier union for the postal, telecommunications and call centre sectors and has a proven track record in representing members' interests. To do this we need well trained Union Representatives.


This course, My Role as a Union Representative, is an important step in gaining an understanding of your role, how you fit into the union structure and the supports that are available to you.

This is an essential course for any new Representative or Activist in the union. 


Completion of the course is an important step in gaining an understanding of how you can effectively recruit and organise members and the supports that are available to you.

This is an essential course for trade union activists/representatives.  It may also be useful for you to complete the course 'Your Union and You' which gives an overview of the advantages of being a member of a trade union, so that you can explain these benefits to your colleagues and potential members.



This course gives a brief overview of Industrial Relations.  It will help Union Representatives at all levels to better understand the industrial relations system in Ireland, including the Workplace Relations Commission and the Labour Court.

 


Mandate has a proven track record in representing members' interests. To do this we need well trained Union Representatives.


This course, My Role as a Union Representative, is an important step in gaining an understanding of your role, how you fit into the union structure and the supports that are available to you.

This is an essential course for any new Representative or Activist in the union.